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a large county government to identify vendors capable of implementing a wide area network (WAN) across the county facilities. Coordinated vendor responses, submitted an assessment report regarding the quality of the proposals, and sat on the selection committee. After the vendor was chosen, negotiated the final agreement and oversaw the front-end process of implementation.

Managed an operational review and assessment of a county government's information technology function, and delivered a strategic technology plan for future use.

Non-Profit:
Conducted an operations review and work flow process analysis of the administrative function of a children's social services agency. Developed a re-engineered model to reduce paper and work processes.
Reviewed and analyzed the business and financial operation of a large east coast university.

Assisted a Public Broadcasting station in the planning, evaluation and selection of LAN-based accounting and project management software packages.
Designed a billing and payables system for an east coast agricultural cooperative.
Developed an automation plan for an historical museum and library.
Developed a financial chart of accounts for a national membership and lobbying organization.
Conducted an operations review and analysis of the administrative functions of a major Roman Catholic Archdiocese.
Business analytics and optimization
Can you predict and respond to opportunities and threats? Optimize operations to capitalize on new sources of revenue? Proactively manage risk while ensuring efficiency? IBM Business Analytics and Optimization capabilities are your most powerful ally in the new economic environment.

Globalization, massive interconnections and increased risk, combined with an explosion of information, results in a challenging and continuous cycle of inefficiency and operational complexity.

Unfortunately, many leaders are making crucial business decisions based almost entirely on intuition and personal experience rather than intelligent information.
A fundamental shift to a smarter, fact-based enterprise should be on your information agenda. How can this help your organization? A more predictive information strategy paves the way for more intelligent decisions.

Leading edge algorithms, and advanced mathematic assets, methods and capabilities help you develop predictive analytics and business optimization to create new solutions for unique challenges. Discover predictive insights and turn them into operational reality to close the gap between strategy and execution. Harness the power of analytics to help you survive and thrive in these challenging conditions.

Applications on Demand – Development
Help defer costs and speed your project development
Applications on Demand - Development is designed to provide access to secure, fully configured and patched development environments for enterprise applications.

You can realize the benefits:
• Rapid project start - no waiting for hardware procurement and installation
• Deferment of costs related to hardware procurement

• Expertise available as needed
• Your IT staff can focus on maintenance of high production support standards; IBM handles the technical project activities
Development services are available for the following applications:


Oracle

SAP

PeopleSoft

Lotus Notes and Domino


Your IT organizations or systems integrators have full access to an on demand environment -- a state-of-the-art data center with the components required to faciliate stable and reliable development activities. All for a low predictable monthly fee.

Benefits of deploying and supporting your applications with our Applications on Demand solutions:
• Our clients reduce up-front project and infrastructure costs by up to 50% over traditional methods
• Manage your enterprise application deployments with less complexity using our proven tools and methodologies - successfully meeting regulatory compliance challenges is an added benefit

• Our experience and competencies in SAP, Oracle, PeopleSoft, and Lotus Notes applications help speed your projects without resource investment
Business process outsourcing
IBM Managed Business Process Outsourcing (BPO) offers you innovative options to combine process, people and technology in outsourced delivery models that create real business value.

See feature article on "Global Services" - an outsourcing industry portal and news source. "IBM Reiterates its Services Strategy"
Our unsurpassed global delivery expertise and infrastructure provide solutions for your industry across major business process areas.
• Customer Relationship Management
• Finance and Administration
• Human Resources
• Procurement and Supply Chain Management

Outsourcing your business processes with IBM can help your company address a range of needs through a variety of delivery models:
• Achieving cost savings
• Driving business model change
• Enabling strategic transformation
IBM Business Process Outsourcing (BPO) service can deliver continuous improvement of processes, applications and infrastructure. Through our subsidiary, IBM Daksh, we provide improved efficiency and customer satisfaction, targeting reduced costs.
IT outsourcing and hosting
What is IT outsourcing and hosting?
It's the management of your applications and information technology (IT) systems. You strategically partner with IBM to manage and operate your applications and IT systems, under a mutually beneficial agreement. The IT outsourcing agreement may include the transfer of IT employees and IT assets to IBM. IBM provides service level assurances to ensure quality of service is attained and measured.
The facts about IT outsourcing’s benefits
IBM continues to study how companies engaged in information technology (IT) outsourcing realize improved financial health and performance.

To help corporate leaders better understand IT outsourcing’s benefits -- and learn how they too can start reaping the benefits of outsourcing IT -- IBM continues to publish complimentary downloadable executive reports, Web-viewable videos and client case studies.

Subscribe to our RSS Web feed to be notified of future studies and reports on IBM IT outsourcing’s benefits as soon as they become available.
What is e-business Hosting?

IBM hosting delivers the reliability, availability and expertise you need today, plus the flexibility to change as you grow — all without a major investment. We have solutions for e-business of all sizes and the skills to keep you up and running.
What customer value is created?

• Reduces IT costs and improves shareholder value
• Provides the flexibility to transition and transform to the next generation of infrastructure and applications
• Lets companies focus on their core competencies
• Improves service levels
• Gains access to industry, business and technology experts
Why IBM?
IBM is an industry pioneer and has deep and broad experience. IBM is recognized for creating career enhancing opportunities for customers' IT employees. We know how to play the role of a strategic partner -- one that will bring industry thought leadership to the table and proactively contribute to customers' business and IT strategy.

We have one of the largest global infrastructures, which has led to economies of scale that we pass on to our customers. In addition, we have created and can leverage world class methods, tools, processes and intellectual capital to create high service levels. Our excellent IT professionals and our ability to leverage intellectual capital has led to one of the most respected groups of IT skills in the industry.
Integrated communications services
Advances in communications and networking capabilities today offer organizations almost unlimited opportunities to create business advantage by conducting business anywhere, anytime, using multiple types of devices and communications.

Organizations have the potential to create and support innovative new business models—from advanced collaboration environments to customer self-service to mobile workforce support. Yet knowing how and where to start can be challenging. Chances are your company is asking lots of questions, such as:
• How can we use communications and networking to achieve strategic business advantage?
• What’s the best way to support our mobile workforce?
• How do we manage the proliferation of end user devices with voice, video and data capabilities?
• Where can we find skills to handle the new complex communications and networking technologies?
• How can we track high-value assets to enable the swift location of information?

• How can we build the right networking environment to optimize employee collaboration?
• How can we reduce our capital investments and costs?
• How can we ensure that we’re getting the most cost-effective performance from our network?
Integrated communications services focus on designing, implementing and managing your communications and networking environments to optimize them for anytime, anywhere integrated business communications. These services are designed to enable you to support key networking environments and build differentiating advantage through business innovation.
Integrated communications services can help you:
• Create new process models to drive business innovation for competitive advantage
• Conduct business anytime, anywhere using multiple types of devices and forms of communication
• Enhance individual, work group and organizational productivity with collaboration environments
• Enable new capabilities by integrating voice, video and data communications
• Optimize your communications and networking environments for cost-effective performance.


Integrated communications services combine IBM’s IT and business solutions expertise, proven methodologies, highly skilled global resources, industry-leading management platforms and processes, and strategic partnerships with other industry leaders to help you create an integrated communications environment that drives business flexibility and growth.
Maintenance and technical support services
Single-source services designed to help keep your multivendor environment operating at peak performance.
Hardware and application maintenance is critical to keep your systems running. Explore the services tab to see how we can be available 24x7 to support your needs for continuous system availability.
Our comprehensive hardware maintenance and warranty services are designed to protect your multivendor environment during both in-warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty machines or extend your post-warranty maintenance coverage, we offer experienced technicians, an extensive parts network, and flexible service level options designed to meet your specific business needs. Check out our Warranty Services and Maintenance Options, or browse all Maintenance services via the Services folder tab.
Middleware services

Unlock business innovation by optimizing your IT infrastructure
If you’re like most IT organizations, you may be facing significant pressure to use IT to support business innovation. This newfound focus on IT as a key enabler to achieving competitive advantage and growing the business has shed light on the challenges that are keeping IT from being able to deliver greater value to the business. Most of these challenges are centered around:
• Disconnected business processes and applications
• Management of information that is multiplying exponentially
• The ability to run IT in line with business objectives
All of these challenges have middleware in common. Located between your business processes and the infrastructure needed to execute them is the middleware layer. This is where everything — people, processes, information — can come together to create a seamless flow of information and insight across the enterprise.
By enabling seamless integration of the application layer with the infrastructure layer, IBM can help you optimize your IT environment, generate higher returns on IT investments, and yield greater business value and innovation from IT.

Middleware services from IBM
IBM can provide a full lifecycle of middleware services based on our virtually unmatched experience in understanding, leveraging, extending and optimizing existing client assets. We can help clients achieve their goals more quickly and with decreased risk because we can leverage our vast set of best practices, methodologies, tools and proven architectures gained over years of diverse engagement experience with clients in all industries worldwide. Our ability to help create asset-based services can result in faster time to value. We also have bidirectional access to the developers and engineers who designed and built IBM’s marketplace-leading middleware products, ensuring that our clients always have access to our best ideas and technologies.
We offer a comprehensive and broad portfolio of middleware services that lets you leverage a combination of optimization and innovation techniques, so you can run IT more efficiently and transform it to better align with the needs of the business at the same time:
• Services-oriented architecture (SOA): We can help you design, implement and manage an architecture built for flexibility that builds applications and processes in a way that allows for greater integration and reuse of resources.

• Information on demand: We can help you consolidate your information management infrastructure to better integrate information at a lower cost, so you can deliver the right information to the right people when