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MAILER@VM1.NoDak.EDU returned the full text of my bounced mail. Some systems just send the beginning of your original text, while others (in particular some X.400 systems) send nothing but a note telling you the reason for the bounce.

| Note: When you fail to understand why a message is being |

| bounced, contact your local postmaster for help. Send him |

| a copy of the complete text of the bounced message up to |

| and including the line "Subject:" at the bottom. |

| You do not have to send him the text of your original |

| message! |

Replying to an Internet message

On the Internet, electronic messages have a common structure that is common across the network. On some systems, you can reply by using a reply command. If this feature is not available, use the sender's address as given in the mail header.

The bounced message contained two mail headers: the header of my original message (in part three), and the header of the bounced message (in part one). The 'good' reply address is laid out in the 'From:' header. Thus, this message contains the following two 'good' addresses:

From: Network Mailer MAILER@VM1.NoDak.EDU From: opresno@extern.uio.no

The Network Mailer located the second address line above in my original message, and used this address when sending the bounced message. (Note: there is no point in sending a message back to MAILER@VM1.NoDak.EDU since this is the address of an automatic mail handling program. Write to Postmaster@VM1.NoDak.EDU to talk to a "real person" at this computer center.)

The exact order of a message's header may vary from system to system, but it will always contain the vital 'From:' line.

| Note: Exercise caution when replying to a message sent by |

| a mailing list. If you wish to respond to the author only, |

| make sure that the only address you're replying to is that |

| person's. Don't send it to the entire list! |

Directories of services and subscribers

There is no complete global directory of available electronic addresses. On many systems, however, you can search lists of local users.

| Normally, you'd be better off by calling the recipient for |

| his or her email address. |

Sometimes, the information given you by the recipient is not enough. Maybe the address needs an extension for the message to be routed through gateways to the destination.

Another typical problem is that the syntax of the address is wrong. Perhaps you made a mistake, when you wrote it down (KIDCAFE became KIDSCAFE). The return address in the received messages' mailer headers may be wrong. It may use a syntax that is illegal on you email system, or it may suggest a routing that is unknown to your system. When trying to send mail to this address, the Mailer-Daemon complains: "This is a non-existent address." Again, the first person to contact for help is your local postmaster. On most Internet hosts this is simple. If you have a mailbox on the ULRIK computer at the University of Oslo, send a request for help to postmaster@ulrik.uio.no . If you are on COLNET in Buenos Aires, send to postmaster@colnetr.edu.ar . POSTMASTER is also the address to turn to on BITNET. Users of FidoNet or RelayNet, should write to SYSOP. It may not be that simple to locate the postmaster on UUCP. The postmaster ID may exist on some systems, but often he's just a name or a user code. You can get the email address of known Internet systems by sending a message to SERVICE@NIC.DDN.MIL . In the subject of the message, write the command WHOIS host-machine-name. Do not write anything in the text (will be ignored). You will get a report of the desired mailbox computer, and the address of the local postmaster. Example: To: SERVICE@NIC.DDN.MIL Subject: WHOIS AERO.ORG Text:

Sometimes, you just don't know the name of a recipient's mailbox computer. When this is the case, start at the "top of the pyramid."

Say your desired recipient lives in Germany. The ISO country code for Germany is DE (see appendix 6). Send the message To: SERVICE@NIC.DDN.MIL Subject: WHOIS DOMAIN DE Text:

This will give you the email addresses of the main postmasters for this country. Most postmasters are willing to help, but please note that most of them are very busy people. It may take days before they get around to respond to your inquiry.

There are over 100 other "whois-servers" in more than 15 countries. The systems whois.nic.ad.jp and whois.ripe.net cover Japan and Europe. The rest of them provide information about local users. (A list is available via anonymous FTP from sipb.mit.edu in the file /pub/whois/whois-servers.list . Chapter 12 has information about how to get this list by email). If your recipient is on UUCP, try netdir@mcsun.eu.net . To locate the postmaster of the mailbox system "amanpt1", use the following format (write nothing in the text): To: netdir@mcsun.eu.net Subject: amanpt1 Text:

BITNET provides information about connected systems through many sources. Scandinavian users use LISTSERV@FINHUTC.BITNET in Finland. Try a LISTSERV on a host closer to where you live. For example, North American users may use LISTSERV@NDSUVM1.BITNET, which is a host in North Dakota. Japanese users should write to the host LISTSERV@JPNKNU10.BITNET.

When retrieving for BITNET host information mail, your search will have to be done in two steps. Here, your commands are NOT to be entered on the Subject line. Enter all commands in the TEXT field (text on the Subject line will be ignored). Example: You want information about the BITNET computer FINHUTC (called a "node in the network"). Your first message should have the following text: // job echo=no database search dd=rules //rules dd * search * in bitearn where node = FINHUTC index LISTSERV sends you the following report: > search * in bitearn where node = FINHUTC --> Database BITEARN, 1 hit. > index Ref# Conn Nodeid Site name ---- ---- ------ --------- 0910 85/11 FINHUTC Helsinki University of Technology, Finland Send a new search message to the LISTSERV containing the same commands as above. Add one line in which you ask for database record number 0910 (given in the column Ref#). Like this: // job echo=no database search dd=rules //rules dd * search * in bitearn where node = FINHUTC index print 0910 LISTSERV will return a report with a lot of information. Here is part of it: Node: FINHUTC Country: FI Internet: FINHUTC.hut.fi Net: EARN Nodedesc: Helsinki University of Technology, Finland P_hsalmine: Harri Salminen;LK-HS@FINHUTC;+358 0 4514318 P_pautio: Petri Autio;POSTMAST@FINHUTC;+358 0 4514318 P_vvoutila: Vuokko Voutilainen;OPR@FINHUTC;+358 0 4514342 Routtab: RSCS (NETSERV,POSTMAST@FINHUTC)

For more information about searching BITNET databases, send this message to your favorite LISTSERV, or use the address below:

To: LISTSERV@FINHUTC.BITNET Subject: nothing TEXT: GET LISTDB MEMO

X.400 systems are developing an address directory according to CCITT standard X.500. The plan is to connect several directories. The developers hope that routing of X.400 messages may eventually be done automatically without the user needing to know the identity of the recipient's mailbox computer.

X.500 will certainly help X.400 users. The problem is that most email is still carried by other types of systems, and that X.500 has no concern for mail transported through "foreign systems."

Dialcom

is a commercial, global online service, which have many nodes in Africa and Latin America. To send mail from Dialcom to the Internet you must use commercial gateway-services like DASnet (see appendix

1).

To send mail from one Dialcom system to another, use the syntax 6007:EWP002. This address points to mailbox EWP002 on system number

To send mail from Internet to Dialcom user YNP079 on system 10001, use the following address when sending through DASnet:

10001_ynp079@dcdial.das.net

Note: Only registered users with DASnet can use this method.

FidoNet

Users of this global network can send and receive mail to/from the Internet. For example, a FidoNet user may use the following method to send to my Internet address:

Send the message to user UUCP at 1:105/42. The first line of the TEXT of the message should contain: To: opresno@extern.uio.no Add a blank line after the address before entering the text of your message.

FidoNet addresses are composed by three or four numbers;

zone:net/node or zone:net/node.point

The FidoNet address 1:105/42 has three elements. "1:" tells that the recipient lives in Zone number 1 (North America). "105/42" refers to Node number 42, which receives mail through Net number 105. This node has an automatic gateway to the Internet.

Another example: Jan Stozek is sysop of "Home of PCQ" in Warsaw, Poland. The Node number of his BBS is 10. He receives mail through Net number 480. Poland is a country in Europe, Zone number 2. The address to his system is: 2:480/10. His user name is Jan Stozek. You can send an Internet message to anyone in FidoNet by using the following template:

.@p.f.n.z.fidonet.org

Where is the person's first name

<lastname> is the person's last name

To send a message from the Internet to Jan, use this address:

Jan.Stozek@f10.n480.z2.fidonet.org

One final example: Ola Garstad in Oslo has the FidoNet address 2:502/15. Use the address Ola.Garstad@f15.n502.z2.fidonet.org , when sending mail to him through the Internet.

An updated list of global FidoNet nodes can be retrieved from most connected BBS systems.

For more information

If you have access to BITNET or Internet mail, get "The Inter- Network Mail Guide." It describes how to send mail between electronic mail systems like AppleLink, BITNET, BIX, CompuServe, Connect-USA, EasyNet, Envoy, FidoNet, GeoNet, Internet, MCI, MFENET, NasaMail, PeaceNet, Sinet, Span, SprintMail, and more.

Send a message to the BITNET address LISTSERV@UNMVM.BITNET. In the TEXT of the message enter: GET NETWORK GUIDE

This list is also posted monthly to the Usenet newsgroups comp.mail.misc and news.newusers.questions.

The document "FAQ: How to find people's E-mail addresses" is regularly posted to the Usenet group news.answers. It is also available by email from mail-server@rtfm.mit.edu . To get a copy, put the command "send usenet/news.answers/finding-addresses" in the body of your message.

Chapter 8: Free expert assistance

=================================

This may sound too good to be true. Many computer experts are ready to help YOU without asking a dollar in return. The same is the case with experts in other areas.

You
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