Your United States, Arnold Bennett [ebook reader browser .TXT] 📗

saw therein what nine hundred and ninety-nine out of every thousand of the most ardent telephone-users seldom think about and will never see.

A murmuring sound, as of an infinity of scholars in a prim school conning their lessons, and a long row of young women seated in a dim radiance on a long row of precisely similar stools, before a long apparatus of holes and pegs and pieces of elastic cord, all extremely intent: that was the first broad impression. One saw at once that none of these young women had a single moment to spare; they were all involved in the tremendous machine, part of it, keeping pace with it and in it, and not daring to take their eyes off it for an instant, lest they should sin against it. What they were droning about it was impossible to guess; for if one stationed oneself close to any particular rapt young woman, she seemed to utter no sound, but simply and without ceasing to peg and unpeg holes at random among the thousands of holes before her, apparently in obedience to the signaling of faint, tiny lights that in thousands continually expired and were rekindled. (It was so that these tiny lights should be distinguishable that the illumination of the secret and finely appointed chamber was kept dim.) Throughout the whole length of the apparatus the colored elastic cords to which the pegs were attached kept crossing one another in fantastic patterns.

We who had entered were ignored. We might have been ghosts, invisible and inaudible. Even the supervisors, less-young women set in authority, did not turn to glance at us as they moved restlessly peering behind the stools. And yet somehow I could hear the delicate shoulders of all the young women saying, without speech: "Here come these tyrants and taskmasters again, who have invented this exercise which nearly but not quite cracks our little brains for us! They know exactly how much they can get out of us, and they get it. They are cleverer than us and more powerful than us; and we have to submit to their discipline. But--" And afar off I could hear: "What are you going to wear to-night?" "Will you dine with me to-night?" "I want two seats." "Very well, thanks, and how is Mrs....?" "When can I see you to-morrow?" "I'll take your offer for those bonds." ... And I could see the interiors of innumerable offices and drawing-rooms.... But of course I could hear and see nothing really except the intent drone and quick gesturing of those completely absorbed young creatures in the dim radiance, on stools precisely similar.

I understood why the telephone service was so efficient. I understood not merely from the demeanor of the long row of young women, but from everything else I had seen in the exact and diabolically ingenious ordering of the whole establishment.

We were silent for a time, as though we had entered a church. We were, perhaps unconsciously, abashed by the intensity of the absorption of these neat young women. After a while one of the guides, one of the inscrutable beings who had helped to invent and construct the astounding organism, began in a low voice on the forlorn hope of making me comprehend the mechanism of a telephone-call and its response. And I began on the forlorn hope of persuading him by intelligent acting that I did comprehend. We each made a little progress. I could not tell him that, though I genuinely and humbly admired his particular variety of genius, what interested me in the affair was not the mechanics, but the human equation. As a professional reader of faces, I glanced as well as I could sideways at those bent girls' faces to see if they were happy. An absurd inquiry! Do _I_ look happy when I'm at work, I wonder! Did they then look reasonably content? Well, I came to the conclusion that they looked like most other faces--neither one thing nor the other. Still, in a great establishment, I would sooner search for sociological information in the faces of the employed than in the managerial rules.

"What do they earn?" I asked, when we emerged from the ten-atmosphere pressure of that intense absorption. (Of course I knew that no young women could possibly for any length of time be as intensely absorbed as these appeared to be. But the illusion was there, and it was effective.)

I learned that even the lowest beginner earned five dollars a week. It was just the sum I was paying for a pair of clean sheets every night at a grand hotel. And that the salary rose to six, seven, eight, eleven, and even fourteen dollars for supervisors, who, however, had to stand on their feet seven and a half hours a day, as shop-girls do for ten hours a day; and that in general the girls had thirty minutes for lunch, and a day off every week, and that the Company supplied them gratuitously with tea, coffee, sugar, couches, newspapers, arm-chairs, and fresh air, of which last fifty fresh cubic feet were pumped in for every operator every minute.

"Naturally," I was told, "the discipline is strict. There are test wires.... We can check the 'time elements.' ... We keep a record of every call. They'll take a dollar a week less in an outside place--for instance, a hotel.... Their average stay here is thirty months."

And I was told the number of exchanges there were in New York, exactly like the one I was seeing.

A dollar a week less in a hotel! How feminine! And how masculine! And how wise for one sort of young woman, and how foolish for another!... Imagine quitting that convent with its guaranteed fresh air, and its couches and sugar and so on, for the rough hazards and promiscuities of a hotel! On the other hand, imagine not quitting it!

Said the demigod of the electrical world, condescendingly: "All this telephone business is done on a mere few hundred horse-power. Come away, and I'll show you electricity in bulk."

And I went away with him, thoughtful. In spite of the inhuman perfection of its functioning, that exchange was a very human place indeed. It brilliantly solved some problems; it raised others. Excessively difficult to find any fault whatever in it! A marvelous service, achieved under strictly hygienic conditions--and young women must make their way through the world! And yet--Yes, a very human place indeed!

* * * * *


The demigods of the electric world do not condescend to move about in petrol motor-cars. In the exercise of a natural and charming coquetry they insist on electrical traction, and it was in the most modern and soundless electric brougham that we arrived at nightfall under the overhanging cornice-eaves of two gigantic Florentine palaces--just such looming palaces, they appeared in the dark, as may be seen in any central street of Florence, with a cinema-show blazing its signs on the ground floor, and Heaven knows what remnants of Italian aristocracy in the mysterious upper stories. Having entered one of the palaces, simultaneously with a tornado of wind, we passed through long, deserted, narrow galleries, lined with thousands of small, caged compartments containing "transformers," and on each compartment was a label bearing always the same words: "Danger, 6,600 volts." "Danger, 6,600 volts." "Danger, 6,600 volts." A wondrous relief when we had escaped with our lives from the menace of those innumerable volts! And then we stood on a high platform surrounded by handles, switches, signals--apparatus enough to put all New York into darkness, or to annihilate it in an instant by the unloosing of terrible cohorts of volts!--and faced an enormous white hall, sparsely peopled by a few colossal machines that seemed to be revolving and oscillating about their business with the fatalism of conquered and resigned leviathans. Immaculately clean, inconceivably tidy, shimmering with brilliant light under its lofty and beautiful ceiling, shaking and roaring with the terrific thunder of its own vitality, this hall in which no common voice could make itself heard produced nevertheless an effect of magical stillness, silence, and solitude. We were alone in it, save that now and then in the far-distant spaces a figure might flit and disappear between the huge glinting columns of metal. It was a hall enchanted and inexplicable. I understood nothing of it. But I understood that half the electricity of New York was being generated by its engines of a hundred and fifty thousand horse-power, and that if the spell were lifted the elevators of New York would be immediately paralyzed, and the twenty million lights expire beneath the eyes of a startled population. I could have gazed at it to this day, and brooded to this day upon the human imaginations that had perfected it; but I was led off, hypnotized, to see the furnaces and boilers under the earth. And even there we were almost alone, to such an extent had one sort of senseless matter been compelled to take charge of another sort of senseless matter. The odyssey of the coal that was lifted high out of ships on the tide beyond, to fall ultimately into the furnaces within, scarcely touched by the hand-wielded shovel, was by itself epical. Fresh air pouring in at the rate of twenty-four million cubic feet per hour cooled the entire palace, and gave to these stoke-holes the uncanny quality of refrigerators. The lowest horror of the steamship had been abolished here.

I was tempted to say: "This alone is fit to be called the heart of New York!"

They took me to the twin palace, and on the windy way thither figures were casually thrown at me. As that a short circuit may cause the machines to surge wildly into the sudden creation of six million horse-power of electricity, necessitating the invention of other machines to control automatically these perilous vagaries! As that in the down-town district the fire-engine was being abolished because, at a signal, these power-houses could in thirty seconds concentrate on any given main a pressure of three hundred pounds to the square inch, lifting jets of water perhaps above the roofs of sky-scrapers! As that the city could fine these power-houses at the rate of five hundred dollars a minute for any interruption of the current longer than three minutes--but the current had never failed for a single second! As that in one year over two million dollars' worth of machinery had been scrapped!... And I was aware that it was New York I was in, and not Timbuctoo.

In the other palace it appeared that the great American scrapping process was even yet far from complete. At first sight this other seemed to resemble the former one, but I was soon instructed that the former one was as naught to this one, for here the turbine--the "strong, silent man" among engines--was replacing the racket of cylinder and crank. Statistics are tiresome and futile to stir the imagination. I disdain statistics, even when I assimilate them. And yet when my attention was directed to one trifling block of metal, and I was told that it was the most powerful "unit" in the world, and that it alone would make electricity sufficient for the lighting of a city of a quarter of a million people, I felt that statistics, after all, could knock you a staggering blow.... In this other palace, too, was the same solitude of machinery, attending most conscientiously and effectively to itself. A singularly disconcerting spectacle! And I reflected that, according to dreams already coming true, the telephone-exchange also would soon be a solitude of clicking