Your United States, Arnold Bennett [ebook reader browser .TXT] 📗

contact-points, functioning in mystic certitude, instead of a convent of girls requiring sugar and couches, and thirsting for love. A singularly disconcerting prospect!

But was it necessary to come to America in order to see and describe telephone-exchanges and electrical power-houses? Do not these wonders exist in all the cities of earth? They do, but not to quite the same degree of wondrousness. Hat-shops, and fine hat-shops, exist in New York, but not to quite the same degree of wondrousness as in Paris. People sing in New York, but not with quite the same natural lyricism as in Naples. The great civilizations all present the same features; but it is just the differences in degree between the same feature in this civilization and in that--it is just these differences which together constitute and illustrate the idiosyncrasy of each. It seems to me that the brains and the imagination of America shone superlatively in the conception and ordering of its vast organizations of human beings, and of machinery, and of the two combined. By them I was more profoundly attracted, impressed, and inspired than by any other non-spiritual phenomena whatever in the United States. For me they were the proudest material achievements, and essentially the most poetical achievements, of the United States. And that is why I am dwelling on them.

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Further, there are business organizations in America of a species which do not flourish at all in Europe. For example, the "mail-order house," whose secrets were very generously displayed to me in Chicago--a peculiar establishment which sells merely everything (except patent-medicines)--on condition that you order it by post. Go into that house with money in your palm, and ask for a fan or a flail or a fur-coat or a fountain-pen or a fiddle, and you will be requested to return home and write a letter about the proposed purchase, and stamp the letter and drop it into a mail-box, and then to wait till the article arrives at your door. That house is one of the most spectacular and pleasing proofs that the inhabitants of the United States are thinly scattered over an enormous area, in tiny groups, often quite isolated from stores. On the day of my visit sixty thousand letters had been received, and every executable order contained in these was executed before closing time, by the co-ordinated efforts of over four thousand female employees and over three thousand males. The conception would make Europe dizzy. Imagine a merchant in Moscow trying to inaugurate such a scheme!

A little machine no bigger than a soup-plate will open hundreds of envelops at once. They are all the same, those envelops; they have even less individuality than sheep being sheared, but when the contents of one--any one at random--are put into your hand, something human and distinctive is put into your hand. I read the caligraphy on a blue sheet of paper, and it was written by a woman in Wyoming, a neat, earnest, harassed, and possibly rather harassing woman, and she wanted all sorts of things and wanted them intensely--I could see that with clearness. This complex purchase was an important event in her year. So far as her imagination went, only one mail-order would reach the Chicago house that morning, and the entire establishment would be strained to meet it.

Then the blue sheet was taken from me and thrust into the system, and therein lost to me. I was taken to a mysteriously rumbling shaft of broad diameter, that pierced all the floors of the house and had trap-doors on each floor. And when one of the trap-doors was opened I saw packages of all descriptions racing after one another down spiral planes within the shaft. There were several of these great shafts--with divisions for mail, express, and freight traffic--and packages were ceaselessly racing down all of them, laden with the objects desired by the woman of Wyoming and her fifty-nine-thousand-odd fellow-customers of the day. At first it seemed to me impossible that that earnest, impatient woman in Wyoming should get precisely what she wanted; it seemed to me impossible that some mistake should not occur in all that noisy fever of rushing activity. But after I had followed an order, and seen it filled and checked, my opinion was that a mistake would be the most miraculous phenomenon in that establishment. I felt quite reassured on behalf of Wyoming.

And then I was suddenly in a room where six hundred billing-machines were being clicked at once by six hundred young women, a fantastic aural nightmare, though none of the young women appeared to be conscious that anything bizarre was going on.... And then I was in a printing-shop, where several lightning machines spent their whole time every day in printing the most popular work of reference in the United States, a bulky book full of pictures, with an annual circulation of five and a half million copies--the general catalogue of the firm. For the first time I realized the true meaning of the word "popularity "--and sighed....

And then it was lunch-time for about a couple of thousand employees, and in the boundless restaurant I witnessed the working of the devices which enabled these legions to choose their meals, and pay for them (cost price) in a few moments, and without advanced mathematical calculations. The young head of the restaurant showed me, with pride, a menu of over a hundred dishes--Austrian, German, Hungarian, Italian, Scotch, French, and American; at prices from one cent up as high as ten cents (prime roast-beef)--and at the foot of the menu was his personal appeal: "_I_ desire to extend to you a cordial invitation to inspect," etc. "_My_ constant aim will be," etc. Yet it was not _his_ restaurant. It was the firm's restaurant. Here I had a curious illustration of an admirable characteristic of American business methods that was always striking me--namely, the real delegation of responsibility. An American board of direction will put a man in charge of a department, as a viceroy over a province, saying, as it were: "This is yours. Do as you please with it. We will watch the results." A marked contrast this with the centralizing of authority which seems to be ever proceeding in Europe, and which breeds in all classes at all ages--especially in France--a morbid fear and horror of accepting responsibility.

Later, I was on the ground level, in the midst of an enormous apparent confusion--the target for all the packages and baskets, big and little, that shot every instant in a continuous stream from those spiral planes, and slid dangerously at me along the floors. Here were the packers. I saw a packer deal with a collected order, and in this order were a number of tiny cookery utensils, a four-cent curling-iron, a brush, and two incredibly ugly pink china mugs, inscribed in cheap gilt respectively with the words "Father" and "Mother." Throughout my stay in America no moment came to me more dramatically than this moment, and none has remained more vividly in my mind. All the daily domestic life of the small communities in the wilds of the West and the Middle West, and in the wilds of the back streets of the great towns, seemed to be revealed to me by the contents of that basket, as the packer wrapped up and protected one article after another. I had been compelled to abandon a visitation of the West and of the small communities everywhere, and I was sorry. But here in a microcosm I thought I saw the simple reality of the backbone of all America, a symbol of the millions of the little plain people, who ultimately make possible the glory of the world-renowned streets and institutions in dazzling cities.

There was something indescribably touching in that curling-iron and those two mugs. I could see the table on which the mugs would soon proudly stand, and "father" and "mother" and children thereat, and I could see the hand heating the curling-iron and applying it. I could see the whole little home and the whole life of the little home.... And afterward, as I wandered through the warehouses--pyramids of the same chair, cupboards full of the same cheap violin, stacks of the same album of music, acres of the same carpet and wallpaper, tons of the same gramophone, hundreds of tons of the same sewing-machine and lawn-mower--I felt as if I had been made free of the secrets of every village in every State of the Union, and as if I had lived in every little house and cottage thereof all my life! Almost no sense of beauty in those tremendous supplies of merchandise, but a lot of honesty, self-respect, and ambition fulfilled. I tell you I could hear the engaged couples discussing ardently over the pages of the catalogue what manner of bedroom suite they would buy, and what design of sideboard....

Finally, I arrived at the firm's private railway station, where a score or more trucks were being laden with the multifarious boxes, bales, and parcels, all to leave that evening for romantic destinations such as Oregon, Texas, and Wyoming. Yes, the package of the woman of Wyoming's desire would ultimately be placed somewhere in one of those trucks! It was going to start off toward her that very night!

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Impressive as this establishment was, finely as it illustrated the national genius for organization, it yet lacked necessarily, on account of the nature of its activity, those outward phenomena of splendor which charm the stranger's eye in the great central houses of New York, and which seem designed to sum up all that is most characteristic and most dazzling in the business methods of the United States. These central houses are not soiled by the touch of actual merchandise. Nothing more squalid than ink ever enters their gates. They traffic with symbols only, and the symbols, no matter what they stand for, are never in themselves sordid. The men who have created these houses seem to have realized that, from their situation and their importance, a special effort toward representative magnificence was their pleasing duty, and to have made the effort with a superb prodigality and an astounding ingenuity.

Take, for a good, glorious example, the very large insurance company, conscious that the eyes of the world are upon it, and that the entire United States is expecting it to uphold the national pride. All the splendors of all the sky-scrapers are united in its building. Its foyer and grand staircase will sustain comparison with those of the Paris Opera. You might think you were going into a place of entertainment! And, as a fact, you are! This affair, with nearly four thousand clerks, is the huge toy and pastime of a group of millionaires who have discovered a way of honestly amusing themselves while gaining applause and advertisement. Within the foyer and beyond the staircase, notice the outer rooms, partitioned off by bronze grilles, looming darkly gorgeous in an eternal windowless twilight studded with the beautiful glowing green disks of electric-lamp shades; and under each disk a human head bent over the black-and-red magic of ledgers! The desired effect is at once obtained, and it is wonderful. Then lose yourself in and out of the ascending and descending elevators, and among the unending multitudes of clerks, and along the corridors of marble (total length exactly measured and recorded). You will be struck dumb. And immediately